Introduction

This Privacy Policy describes how Molecule Lab and its affiliates (collectively "we", "our", "us") collect, use, share, protect, or otherwise process your personal data through our websitehttps://app.tryveronica.com(hereinafter referred to as "Platform").

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to those applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

Some of the information we may collect includes but is not limited to:

• Personal data provided during sign-up or registration, such as:
  • Name
  • Date of birth
  • Address
  • Phone number
  • Email ID
  • Proof of identity or address

Sensitive personal data (collected with your consent), such as:

• Bank account or card details
• Biometric information (e.g. facial features or physiological data)

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may also:

• Track your behavior, preferences, and other data provided on the Platform
• Compile and analyze this information on an aggregated basis
• Collect transaction-related data on the Platform or partner platforms

Note: Third-party platforms collecting data will have their own privacy policies. We are not responsible for them, and you should review their policies before disclosing any data.

If someone claiming to be from Molecule Lab asks for sensitive information like banking credentials, please do not share such information. Report the incident immediately to an appropriate law enforcement agency.

Usage

We use your personal data to:

• Provide services you request
• Assist sellers and business partners
• Enhance customer experience
• Resolve disputes and troubleshoot issues
• Inform you about offers and updates
• Customize your experience
• Detect and prevent fraud or criminal activity
• Enforce terms and conditions
• Conduct marketing research and surveys

You may opt-out of marketing uses of your personal data. However, denial of permission may affect access to certain features.

Sharing

We may share your personal data with:

• Internal group entities and affiliates
• Sellers, business partners, and third-party service providers (e.g., logistics, payment partners)
• Government agencies or law enforcement as legally required

Such sharing may be for:

• Enabling service access
• Legal compliance
• Enforcing agreements
• Marketing and advertising
• Investigating fraudulent activity

We may disclose data in good faith to protect the rights, property, or safety of users or the public.

Security Precautions

We adopt reasonable security practices to protect your data from unauthorized access, loss, or misuse.

• We use secure servers and follow security guidelines
• Despite our efforts, transmission over the internet is not completely secure
• Users accept the inherent risks of online data transmission
• Users are responsible for protecting their login and password information

Data Deletion and Retention

You may delete your account via the profile/settings section of the Platform or by contacting us.

• Account deletion results in loss of all related data
• We may delay deletion if there are pending claims, grievances, or services
• Data is retained only as long as necessary or legally required
• Anonymized data may be retained for research and analytics

Your Rights

You may access, rectify, and update your personal data through the Platform’s features.

Consent

By using the Platform or providing information, you consent to data collection, storage, usage, and sharing per this Privacy Policy.

If you share data about others, you confirm that you have their consent.

You consent to being contacted via SMS, calls, emails, or messaging apps by:

• Our affiliates
• Business partners
• Marketing partners
• Technology partners

To withdraw consent:

• Email the Grievance Officer (contact below)
• Subject: "Withdrawal of consent for processing personal data"
• We may verify your request before taking action

Withdrawal will apply prospectively and may affect your access to certain services.

Changes to This Privacy Policy

Please check this policy periodically for updates. We may notify you of significant changes as required by law.

Grievance Officer

Rushil Dhinoja
Designation: Customer Relations Manager
Company Name & Address: Molecule Lab - Bren Edgewaters
Contact: support@tryveronica.com
Availability: Monday - Friday (09:00 - 18:00)